Three people describe getting trapped in subscription payments after free trials quietly converted into charges. Sophie Branscombe, 23, was charged £89.99 by a photo editor app after a free trial ended with no reminder; she couldn't get a refund from the company but got one via Apple's 'report a problem' feature. Hussein Zaaiter, 21, says a software trial charged him repeatedly, £16 then £32, attempting seven charges total, before he froze his card and turned to his bank.
Rosalinda Kwafo-Akoto, 22, signed up for a one-week TV trial, tried to cancel before it converted to £9.99 a month, couldn't find the subscription in her account, and was later charged anyway. She spent an hour and a half on hold with customer service before getting it canceled and refunded. The piece runs alongside coverage of a crackdown on subscription traps announced by the government.
The full dispatch is available from the source below.