Federal Real Property: GSA Should Publicize Accessibility Complaint Process for Its Office Buildings

Filed 46m ago · Via GAO · The Buffoon Desk

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Deadly Roulette

Kevin MacLeod · incompetech.com · CC BY 4.0

Photo: Post of Albania · Public domain · via Wikimedia Commons

A GAO review found that the U.S. Access Board received only 41 complaints about accessibility barriers in GSA's more than 6,000 owned and leased office buildings between October 2022 and June 2026, with 25 closed and 16 still open. Almost every stakeholder GAO interviewed, including industry groups, federal employee unions, and disability advocates, said the public simply doesn't know it can file such complaints, because GSA has never publicized the process.

GAO recommended GSA post signage, such as at building entrances, explaining how to file an Architectural Barriers Act complaint. GSA agreed to the recommendation.

The full dispatch is available from the source below.

✒ FROM THE EDITORIAL DESK

A complaint hotline nobody advertises is a fine way to keep the complaint numbers low without fixing anything. GSA runs more than six thousand buildings and apparently couldn't find room on a wall near the front door for a sign explaining people's rights. Agreeing with the recommendation is the easy part; the sign is the part we'll actually go check on.

Source: Read the original at GAO → Scored: Deadly Roulette · Kevin MacLeod · CC BY 4.0

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